FAQs

1. How can I contact you?

You can contact us by sending an email to smileistofficial@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of high-quality products at affordable prices.

3. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be certain restrictions and additional customs fees or taxes imposed by your country's customs authorities. We recommend checking with your local customs office for more information.

4. How long does shipping take?

Shipping times may vary depending on your location and the product you have ordered. Generally, you can expect your order to arrive within 7-20 business days. However, please allow for additional time for customs clearance and unforeseen delays.

5. Can I track my order?

Yes, we provide tracking information for all orders. Once your order has been shipped, you will receive an email with the tracking details. You can use this information to track the progress of your shipment.

6. What payment methods do you accept?

We accept payment through major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

7. Do you offer refunds?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a refund within 30 days. Please refer to our refund policy for more information on how to initiate a return.

8. How long does it take to process a refund?

Once we have received and inspected your return, we will notify you of the approval status. If your return is approved, we will initiate a refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

9. Can I exchange a product?

Unfortunately, we do not offer direct exchanges. If you wish to exchange a product, we recommend returning the item for a refund and placing a new order for the desired item.

10. Are there any items that cannot be returned?

Yes, there are certain exceptions to our return policy. We cannot accept returns for perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. Additionally, sale items and gift cards are non-returnable. Please contact us if you have any questions or concerns about a specific item.

11. How can I cancel or change my order?

If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.